Access this menu by clicking Trunks on the navigation panel. Alternatively, click System and then Control Unit and double-click the expansion module or VoIP trunk.

The menu provides a usage history for each trunk. Counts reset either when you click the Reset button or when the system reboots.

Information Displayed

• Module
  Type of trunk module.
• Line
  Line ID.
• Line Type
  See Line Protocols .
• Line Sub Type
  See Line Protocols .
• Counters Started
  Date and time the counts began.

• Calls Table

• Call Type

• Outgoing
  The count of all Outgoing calls.
• Incoming
  The count of Incoming calls, excludes Incoming Abandoned calls.
• Incoming Abandoned
  Calls where the caller disconnected before the system or a user answered the call. Abandoned calls have a blank Total Call Duration .

• Number of Calls
  Total number of calls by call type.
• Total Call Duration
  Hours, minutes and seconds format. For outgoing calls, measured from the call start. For incoming calls, measured from call answer.
• Total Ring Time
  Hours, minutes and seconds format.

Buttons

The following buttons can appear on this screen:

• Reset
  Resets all utilization counters (number of calls and total duration) for the displayed trunk to 0.