Utilization Summary

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Access this menu by clicking Trunks on the navigation panel. Alternatively, click System and then Control Unit and double-click the expansion module or VoIP trunk.

The menu provides a usage history for each trunk. Counts reset either when you click the Reset button or when the system reboots.

trunk_utilization

Information Displayed

  • Calls Table
  • Call Type
  • Outgoing
    The count of all Outgoing calls.
  • Incoming
    The count of Incoming calls, excludes Incoming Abandoned calls.
  • Incoming Abandoned
    Calls where the caller disconnected before the system or a user answered the call. Abandoned calls have a blank Total Call Duration .
  • Number of Calls
    Total number of calls by call type.
  • Total Call Duration
    Hours, minutes and seconds format. For outgoing calls, measured from the call start. For incoming calls, measured from call answer.
  • Total Ring Time
    Hours, minutes and seconds format.

Buttons

The following buttons can appear on this screen:

  • Reset
    Resets all utilization counters (number of calls and total duration) for the displayed trunk to 0.

 

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(trunks_utilization_summary.htm)
Last Modified: 15/10/2015