Access this menu by clicking Trunks on the navigation panel. Alternatively, click System and then Control Unit and double-click the line.
Information Displayed
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Line/Slot/Port
The line, slot and port number. -
Line Type
See Line Protocols . -
Line Subtype
See Line Protocols . -
Number of Channels
The number of channels the trunk supports. -
Number of Administered Channels
The number of channels configured as in service. -
Number of Channels in Use
The number of channels currently in use.
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Channels Table
This table displays the following details:
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Channel Number
Click on the row to view details of the call.
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Call Ref
Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show (i) next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See Trace . -
Current State
The current state of the call associated with the button. See Call States . -
Time in State
Reset to zero each time there is a state change.
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Routing Digits
The directed inward dialed digits that are sent by the central office.
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Caller ID or Dialed Digits
The information displayed depends on the call direction.
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Incoming Calls
The Caller ID name and number. System Status displays None if the system received no caller ID. -
Outgoing Calls
The digits sent to the central office.
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Other Party on Call
Contains one of the following:
|
Where Call was Originated/Answered |
Displayed Value |
|
User |
User name and number |
|
VoiceMail Call flow |
Start Point name |
|
Voicemail Box |
Voicemail - user name or hunt group name of the mailbox |
|
Data Service |
RAS - service name |
|
Conference |
Conference name |
|
Trunk |
Line ID/URI Group/Channel number |
|
Park Slot |
Park Slot - when the other end has parked the call |
|
Announcement |
Announcement - the hunt group associated with the announcement number |
|
Hunt Group |
Hunt Group - name and number when a call is in a hunt group queue (not alerting) |
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Direction of Call
Displays the call as either Incoming or Outgoing .
Buttons
The following buttons can appear on this screen:
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Trace
Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See Trace .
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Trace All
Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace .
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Pause
Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
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Resume
Resumes updating screen in real time. When pressed, the button label and function changes to Pause .
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Call Details
Displays call details for the selected call, trunk or trunk channel.
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Print...
Prints all information available in the current screen (including any information currently scrolled off).
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Save As...
Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.