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Access this menu by clicking
Trunks
on the navigation panel. Alternatively, click
System
and then
Control Unit
and double-click the line.
Information Displayed
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Line/Slot/Port
The line, slot and port number.
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Line Type
See
Line Protocols
.
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Line Subtype
See
Line Protocols
.
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Number of Channels
The number of channels the trunk supports.
-
Number of Administered Channels
The number of channels configured as in service.
-
Number of Channels in Use
The number of channels currently in use.
-
Channels Table
This table displays the following details:
-
Channel Number
Click on the row to view details of the call.
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Call Ref
Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show
(i)
next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See
Trace
.
-
Current State
The current state of the call associated with the button. See
Call States
.
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Time in State
Reset to zero each time there is a state change.
-
Routing Digits
The directed inward dialed digits that are sent by the central office.
-
Caller ID or Dialed Digits
The information displayed depends on the call direction.
-
Incoming Calls
The Caller ID name and number. System Status displays
None
if the system received no caller ID.
-
Outgoing Calls
The digits sent to the central office.
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Other Party on Call
Contains one of the following:
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User
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User name and number
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VoiceMail Call flow
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Start Point name
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Voicemail Box
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Voicemail - user name or hunt group name of the mailbox
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Data Service
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RAS - service name
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Conference
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Conference name
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Trunk
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Line ID/URI Group/Channel number
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Park Slot
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Park Slot - when the other end has parked the call
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Announcement
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Announcement - the hunt group associated with the announcement number
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Hunt Group
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Hunt Group - name and number when a call is in a hunt group queue (not alerting)
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Direction of Call
Displays the call as either
Incoming
or
Outgoing
.
Buttons
The following buttons can appear on this screen:
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Trace
Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See
Trace
.
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Trace All
Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See
Trace
.
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Pause
Stops the screen from updating. The button label and function changes to
Resume
when the screen is paused.
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Resume
Resumes updating screen in real time. When pressed, the button label and function changes to
Pause
.
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Call Details
Displays
call details
for the selected call, trunk or trunk channel.
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Print...
Prints all information available in the current screen (including any information currently scrolled off).
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Save As...
Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
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