User Receives Busy When Calling

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Issue

User receives Busy when calling voicemail (internal and external).

Action

  1. Check that Voicemail Pro/Lite/Embedded is running.
  2. If you are running Voicemail Pro, check that you have correctly configured Voicemail Channel Reservation:

Procedure

  1. To view the number of times all voicemail channels have been in use, click Resources :

troubleshootbusy2

  1. When all voicemail channels are in use, the system returns Busy to the caller.
  2. Inform the user that they need to purchase more voicemail channels.

 

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(troubleshooting_user_receives_busy_when_calling.htm)
Last Modified: 22/11/2012