Issue

User receives Busy when calling voicemail (internal and external).

Action

1. Check that Voicemail Pro/Lite/Embedded is running.
2. If you are running Voicemail Pro, check that you have correctly configured Voicemail Channel Reservation:

Procedure

1. To view the number of times all voicemail channels have been in use, click Resources :

2. When all voicemail channels are in use, the system returns Busy to the caller.
3. Inform the user that they need to purchase more voicemail channels.