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The system allows calls that are either queuing or alerting, to hear announcements. When the system plays an announcement, the current state of the call changes to Connected Announcement . The call remains in that state until either answered or cleared. System Status displays the type of announcement and details of the queued or alerting parties. Example:
The following trace shows the same call sequence, traced from the trunk from which the call originated:
IP Office supports both synchronous and asynchronous announcements. The examples in this section are typical of asynchronous announcements. For synchronous announcements, IP Office sets up a call between voicemail and a multicasting point. Each call that is listening to the same announcement connects to the same multicasting point. The multicasting call is set up as soon as there is a call that will require it, even if it is not yet time to play the announcement. A multicasting call that is currently playing an announcement will show the announcement details and a state of 'Connected'. A multicasting call that is waiting to play an announcement will show the announcement details and a state of 'Waiting Announcement'. The trace of a call hearing an announcement indicates the call reference of the multicasting call.
Example:
The following trace shows the same call sequence, traced from the trunk from which the calls originated:
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© 2017 AVAYA
15-601758 Issue 12.a.- 06:56, 21 April 2017 (tracing_announcements.htm) Last Modified: 29/08/2014 |