Trace

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When a trace is in progress, any calls on the trunk show (i) next to its Call Ref . If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update.

callinformationpopup

Buttons

The following buttons can appear on this screen:

  • Clear
    Clears the selected alarms. If the alarm is still active (red) it remains but with the occurrences count reset to 1.
  • Call Details
    Displays call details for the selected call, trunk or trunk channel.
  • Print...
    Prints all information available in the current screen (including any information currently scrolled off).
  • Save As...
    Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
  • Trace All
    Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace .
  • Ping
    Perform a Ping action from the selected interface (system, line or extension) and display the results. See Ping .
  • Call Details
    Displays call details for the selected call, trunk or trunk channel.
  • Print...
    Prints all information available in the current screen (including any information currently scrolled off).
  • Save As...
    Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.

 

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(trace.htm)
Last Modified: 24/05/2013