This menu lists the current and historic status of the IP Office Outdialer application connected to the system.

Information Displayed

• Outdialler Version:
  The version of the outdialler server.
• Totals:
  This section lists the cumulative total number of calls made during the outdialler session.

• Total Number of Calls:
  The number of calls made by the outdialler since starting the session.
• Total Number of Answered Calls:
  The number of calls answered.
• Total Number of Abandoned Calls:
  The number of calls not answered.
• Total Number of Failed Calls:
  The number of calls that could not terminate on the target.
• Total Number of Calls Connected to an Agent:
  The number of calls that involved an agent.
• Total Number of Managed Calls:
  The number of calls which did not use predictive dialling, ie. calls made by agents.
• Total Number of Predictive Calls:
  The number of calls made by predictive dialling.

• Current:
  This section displays statistics for calls while this window is in the view. System Status updates the values every 5 seconds.

• Trunks:
  These are the total number of trunks that the dialer application can use. The adjacent pie chart shows these values as percentages of the number of trunks.

• Idle Trunks:
  The number of idle trunks.
• Ringing Trunks:
  The number of ringing trunks.
• Connected Trunks:
  The number of connected trunks and trunks in call wrap-up.

• Connected Calls:
  The number of calls that answered and connected.
• Calls Connected to an Agent:
  The number of calls currently connected to an agent. The adjacent pie chart shows this value as a percentage of the number of connected calls.
• Agents:
  The number of agents available or connected.
• Agents Connected:
  The number of agents currently speaking to customers. This adjacent pie chart shows this value as a percentage of the number of agents.

Buttons

The following buttons can appear on this screen:

• Pause
  Stops the screen from updating. The button label and function changes to Resume when the screen is paused.

• Resume
  Resumes updating screen in real time. When pressed, the button label and function changes to Pause .

• Print...
  Prints all information available in the current screen (including any information currently scrolled off).

• Save As...
  Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.