Outdialer

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This menu lists the current and historic status of the IP Office Outdialer application connected to the system.

outdialler

Information Displayed

  • Outdialler Version:
    The version of the outdialler server.
  • Totals:
    This section lists the cumulative total number of calls made during the outdialler session.
  • Total Number of Calls:
    The number of calls made by the outdialler since starting the session.
  • Total Number of Answered Calls:
    The number of calls answered.
  • Total Number of Abandoned Calls:
    The number of calls not answered.
  • Total Number of Failed Calls:
    The number of calls that could not terminate on the target.
  • Total Number of Calls Connected to an Agent:
    The number of calls that involved an agent.
  • Total Number of Managed Calls:
    The number of calls which did not use predictive dialling, ie. calls made by agents.
  • Total Number of Predictive Calls:
    The number of calls made by predictive dialling.
  • Current:
    This section displays statistics for calls while this window is in the view. System Status updates the values every 5 seconds.
  • Trunks:
    These are the total number of trunks that the dialer application can use. The adjacent pie chart shows these values as percentages of the number of trunks.
  • Idle Trunks:
    The number of idle trunks.
  • Ringing Trunks:
    The number of ringing trunks.
  • Connected Trunks:
    The number of connected trunks and trunks in call wrap-up.
  • Connected Calls:
    The number of calls that answered and connected.
  • Calls Connected to an Agent:
    The number of calls currently connected to an agent. The adjacent pie chart shows this value as a percentage of the number of connected calls.
  • Agents:
    The number of agents available or connected.
  • Agents Connected:
    The number of agents currently speaking to customers. This adjacent pie chart shows this value as a percentage of the number of agents.

Buttons

The following buttons can appear on this screen:

  • Pause
    Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
  • Resume
    Resumes updating screen in real time. When pressed, the button label and function changes to Pause .
  • Print...
    Prints all information available in the current screen (including any information currently scrolled off).
  • Save As...
    Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(outdialer.htm)
Last Modified: 15/10/2015