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This menu lists the current and historic status of the IP Office Outdialer application connected to the system.
Information Displayed
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Outdialler Version:
The version of the outdialler server.
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Totals:
This section lists the cumulative total number of calls made during the outdialler session.
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Total Number of Calls:
The number of calls made by the outdialler since starting the session.
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Total Number of Answered Calls:
The number of calls answered.
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Total Number of Abandoned Calls:
The number of calls not answered.
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Total Number of Failed Calls:
The number of calls that could not terminate on the target.
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Total Number of Calls Connected to an Agent:
The number of calls that involved an agent.
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Total Number of Managed Calls:
The number of calls which did not use predictive dialling, ie. calls made by agents.
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Total Number of Predictive Calls:
The number of calls made by predictive dialling.
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Current:
This section displays statistics for calls while this window is in the view. System Status updates the values every 5 seconds.
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Trunks:
These are the total number of trunks that the dialer application can use. The adjacent pie chart shows these values as percentages of the number of trunks.
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Idle Trunks:
The number of idle trunks.
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Ringing Trunks:
The number of ringing trunks.
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Connected Trunks:
The number of connected trunks and trunks in call wrap-up.
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Connected Calls:
The number of calls that answered and connected.
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Calls Connected to an Agent:
The number of calls currently connected to an agent. The adjacent pie chart shows this value as a percentage of the number of connected calls.
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Agents:
The number of agents available or connected.
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Agents Connected:
The number of agents currently speaking to customers. This adjacent pie chart shows this value as a percentage of the number of agents.
Buttons
The following buttons can appear on this screen:
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Pause
Stops the screen from updating. The button label and function changes to
Resume
when the screen is paused.
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Resume
Resumes updating screen in real time. When pressed, the button label and function changes to
Pause
.
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Print...
Prints all information available in the current screen (including any information currently scrolled off).
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Save As...
Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
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