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Issue The user experiences call cut offs. Action Check the system configuration in IP Office Manager to make sure that all trunk parameters are correct. Ensure the parameters match those provided by the central office/network provider. Procedure
Performing a trace should enable you to view the reason why the calls are cutting off. For example: In the following screen, the call was set up on Line 1, Channel 1 and the direction was to the switch (originating party):
In the following screen, the disconnect direction is to the switch (Cause Code 16 - call was cleared from the originator):
If another cause code is shown, it indicates that there is an error condition on the line.
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© 2017 AVAYA
15-601758 Issue 12.a.- 06:56, 21 April 2017 (isdn.htm) Last Modified: 24/05/2013 |