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System Status can trace the buttons on a particular extension. The following example details a trace of button activity at an extension:
Many trace events relating to an extension that has appearance buttons, will indicate a button number against the event. When troubleshooting, this allows you to understand why, for example; a call alerted on a particular extension. If you are tracing from the Extension Status screen, you also see My buttons marked against call state changes.
In some cases, a call may alert on more than one button on the same extension. For example, the extension might have a line appearance for the line originating the call and a coverage appearance for the destination of the call. In this case, the trace only shows the first alerting button.
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© 2017 AVAYA
15-601758 Issue 12.a.- 06:56, 21 April 2017 (extensionbuttonselection.htm) Last Modified: 24/05/2013 |