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This screen provides specific details on a selected extension. The information and controls displayed varies depending on the type of extension.
Information Displayed
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Extension Number
The default extension number for this telephone.
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Module/Slot/IP Address
Module number, slot details or IP address.
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Private IP Address
For an extension connected via NAT, indicates the private IP address.
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Port/MAC Address
Port number or MAC address of the control unit.
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Active Location
The current location of the extension set in the system configuration or determined by the location API.
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Gatekeeper
The current gatekeeper with which the extension is registered.
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Telephone Type
The telephone model.
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Firmware Version
The firmware version reported by the telephone device.
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Media Stream
Indicates whether the extension is configured to use
RTP
or
SRTP
.
Best Effort
indicates that it is configured to use SRTP if possible but otherwise fallback to RTP.
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Layer 4 Protocol
Indicate whether the extension is set to use
TCP
or
TLS
.
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Current User Extension Number
The extension of the user currently logged into the telephone.
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Current User Name
The name of the user currently logged into the telephone.
-
Forwarding
Set to
Off
or any of the following options:
-
Forward Unconditional
+ Number
-
Forward On Busy
+ Number
-
Forward On No Answer
+ Number
-
Follow Me
+ Number
-
Twinning
Set as
Off
or to one of the following options:
-
Twinned as Primary with
+ Secondary User Name/Number
-
Twinned as Secondary with
+ Primary User Name/Number
-
Twinned to External Number
+ External Number
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Do Not Disturb
Indicates whether the user has do not disturb enabled.
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Message Waiting
The current status of the extension user's message waiting indicator.
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Number of New Messages
The number of new messages for the current user. This does not include hunt group messages.
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Phone IP Office Manager Type
Indicates the type of Phone Manager for configured for the extension user.
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Quality of Service Fields
The following addition items are available for calls by Avaya H323 phones and for other extension types when their current call uses a VCM channel. See
Call Quality of Service
.
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Packet Loss Fraction
-
Jitter
-
Round Trip Delay
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Connection Type
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Codec
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Remote Media Address
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Call Information Table
The information displayed in the table depends on whether the extension has call appearances. For an extension without call appearances (e.g. T3, softphone, third party H.323 or analog), the table shows as many rows as there are currently calls, or a single row if the phone is idle. The following appears for a telephone with call appearances:
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Button Number
The number associated with the button on the telephone, if applicable.
-
Button Type
Call, Line, Bridged or Cover Appearance button, if applicable.
-
Call Ref
Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show
(i)
next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See
Trace
.
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Current State
The current state of the call associated with the button. See
Call States
.
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Time in State
Reset to zero each time there is a state change.
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Caller ID or Dialed Digits
The information displayed depends on the call direction.
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Incoming Calls
The Caller ID name and number. System Status displays
None
if the system received no caller ID.
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Outgoing Calls
The digits sent to the central office.
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Other Party on Call
Contains one of the following:
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User
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User name and number
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VoiceMail Call flow
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Start Point name
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Voicemail Box
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Voicemail - user name or hunt group name of the mailbox
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Data Service
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RAS - service name
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Conference
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Conference name
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Trunk
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Line ID/URI Group/Channel number
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Park Slot
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Park Slot - when the other end has parked the call
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Announcement
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Announcement - the hunt group associated with the announcement number
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Hunt Group
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Hunt Group - name and number when a call is in a hunt group queue (not alerting)
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Direction of Call
Displays the call as either
Incoming
or
Outgoing
.
Buttons
The following buttons can appear on this screen:
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Back
Returns to the previous screen.
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Call Details
Displays
call details
for the selected call, trunk or trunk channel.
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Clear Dynamic Location
Third-party applications can use the system's location API to dynamically set an extension's location. This button clears the dynamic location information currently held for the extension.
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Reregister
This option can be used to force Avaya H.323 IP phones to reregister without restarting.
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Restart
This option can be used to force Avaya H.323 IP phones to restart. When the phone restarts, they checking their current firmware against that available on the configured file server. We recommend that only small groups of up to 15 phones restart at any time. Attempting to restart larger numbers of phones can cause System Status to appear to frozen.
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Resume
Resumes updating screen in real time. When pressed, the button label and function changes to
Pause
.
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Pause
Stops the screen from updating. The button label and function changes to
Resume
when the screen is paused.
-
Ping
Perform a Ping action from the selected interface (system, line or extension) and display the results. See
Ping
.
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Print...
Prints all information available in the current screen (including any information currently scrolled off).
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Trace
Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See
Trace
.
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Trace All
Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See
Trace
.
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Save As...
Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
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Unsubscribe
Force an IP DECT extension to unsubscribe.
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