Extension Status

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This screen provides specific details on a selected extension. The information and controls displayed varies depending on the type of extension.

avaya_ip_phone_details

Information Displayed

  • Extension Number
    The default extension number for this telephone.
  • Module/Slot/IP Address
    Module number, slot details or IP address.
  • Private IP Address
    For an extension connected via NAT, indicates the private IP address.
  • Port/MAC Address
    Port number or MAC address of the control unit.
  • Active Location
    The current location of the extension set in the system configuration or determined by the location API.
  • Gatekeeper
    The current gatekeeper with which the extension is registered.
  • Telephone Type
    The telephone model.
  • Firmware Version
    The firmware version reported by the telephone device.
  • Media Stream
    Indicates whether the extension is configured to use RTP or SRTP . Best Effort indicates that it is configured to use SRTP if possible but otherwise fallback to RTP.
  • Layer 4 Protocol
    Indicate whether the extension is set to use TCP or TLS .
  • Current User Extension Number
    The extension of the user currently logged into the telephone.
  • Current User Name
    The name of the user currently logged into the telephone.
  • Forwarding
    Set to Off or any of the following options:
  • Forward Unconditional + Number
  • Forward On Busy + Number
  • Forward On No Answer + Number
  • Follow Me + Number
  • Twinning
    Set as Off or to one of the following options:
  • Twinned as Primary with + Secondary User Name/Number
  • Twinned as Secondary with + Primary User Name/Number
  • Twinned to External Number + External Number
  • Do Not Disturb
    Indicates whether the user has do not disturb enabled.
  • Message Waiting
    The current status of the extension user's message waiting indicator.
  • Number of New Messages
    The number of new messages for the current user. This does not include hunt group messages.
  • Phone IP Office Manager Type
    Indicates the type of Phone Manager for configured for the extension user.
  • Quality of Service Fields
    The following addition items are available for calls by Avaya H323 phones and for other extension types when their current call uses a VCM channel. See Call Quality of Service .
  • Packet Loss Fraction
  • Jitter
  • Round Trip Delay
  • Connection Type
  • Codec
  • Remote Media Address
  • Call Information Table
    The information displayed in the table depends on whether the extension has call appearances. For an extension without call appearances (e.g. T3, softphone, third party H.323 or analog), the table shows as many rows as there are currently calls, or a single row if the phone is idle. The following appears for a telephone with call appearances:
  • Button Number
    The number associated with the button on the telephone, if applicable.
  • Button Type
    Call, Line, Bridged or Cover Appearance button, if applicable.
  • Call Ref
    Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show (i) next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See Trace .
  • Current State
    The current state of the call associated with the button. See Call States .
  • Time in State
    Reset to zero each time there is a state change.
  • Caller ID or Dialed Digits
    The information displayed depends on the call direction.
  • Incoming Calls
    The Caller ID name and number. System Status displays None if the system received no caller ID.
  • Outgoing Calls
    The digits sent to the central office.
  • Other Party on Call
    Contains one of the following:

Where Call was Originated/Answered

Displayed Value

User

User name and number

VoiceMail Call flow

Start Point name

Voicemail Box

Voicemail - user name or hunt group name of the mailbox

Data Service

RAS - service name

Conference

Conference name

Trunk

Line ID/URI Group/Channel number

Park Slot

Park Slot - when the other end has parked the call

Announcement

Announcement - the hunt group associated with the announcement number

Hunt Group

Hunt Group - name and number when a call is in a hunt group queue (not alerting)

  • Direction of Call
    Displays the call as either Incoming or Outgoing .

Buttons

The following buttons can appear on this screen:

  • Back
    Returns to the previous screen.
  • Call Details
    Displays call details for the selected call, trunk or trunk channel.
  • Clear Dynamic Location
    Third-party applications can use the system's location API to dynamically set an extension's location. This button clears the dynamic location information currently held for the extension.
  • Reregister
    This option can be used to force Avaya H.323 IP phones to reregister without restarting.
  • Restart
    This option can be used to force Avaya H.323 IP phones to restart. When the phone restarts, they checking their current firmware against that available on the configured file server. We recommend that only small groups of up to 15 phones restart at any time. Attempting to restart larger numbers of phones can cause System Status to appear to frozen.
  • Resume
    Resumes updating screen in real time. When pressed, the button label and function changes to Pause .
  • Pause
    Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
  • Ping
    Perform a Ping action from the selected interface (system, line or extension) and display the results. See Ping .
  • Print...
    Prints all information available in the current screen (including any information currently scrolled off).
  • Trace
    Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See Trace .
  • Trace All
    Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace .
  • Save As...
    Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
  • Unsubscribe
    Force an IP DECT extension to unsubscribe.

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(extension_extension_status.htm)
Last Modified: 20/04/2017