This screen provides specific details on a selected extension. The information and controls displayed varies depending on the type of extension.

Information Displayed

• Extension Number
  The default extension number for this telephone.
• Module/Slot/IP Address
  Module number, slot details or IP address.
• Private IP Address
  For an extension connected via NAT, indicates the private IP address.
• Port/MAC Address
  Port number or MAC address of the control unit.
• Active Location
  The current location of the extension set in the system configuration or determined by the location API.
• Gatekeeper
  The current gatekeeper with which the extension is registered.
• Telephone Type
  The telephone model.
• Firmware Version
  The firmware version reported by the telephone device.
• Media Stream
  Indicates whether the extension is configured to use RTP or SRTP . Best Effort indicates that it is configured to use SRTP if possible but otherwise fallback to RTP.
• Layer 4 Protocol
  Indicate whether the extension is set to use TCP or TLS .
• Current User Extension Number
  The extension of the user currently logged into the telephone.
• Current User Name
  The name of the user currently logged into the telephone.
• Forwarding
  Set to Off or any of the following options:

• Forward Unconditional + Number
• Forward On Busy + Number
• Forward On No Answer + Number
• Follow Me + Number

• Twinning
  Set as Off or to one of the following options:

• Twinned as Primary with + Secondary User Name/Number
• Twinned as Secondary with + Primary User Name/Number
• Twinned to External Number + External Number

• Do Not Disturb
  Indicates whether the user has do not disturb enabled.
• Message Waiting
  The current status of the extension user's message waiting indicator.
• Number of New Messages
  The number of new messages for the current user. This does not include hunt group messages.
• Phone IP Office Manager Type
  Indicates the type of Phone Manager for configured for the extension user.

• Quality of Service Fields
  The following addition items are available for calls by Avaya H323 phones and for other extension types when their current call uses a VCM channel. See Call Quality of Service .

• Packet Loss Fraction
• Jitter
• Round Trip Delay
• Connection Type
• Codec
• Remote Media Address

• Call Information Table
  The information displayed in the table depends on whether the extension has call appearances. For an extension without call appearances (e.g. T3, softphone, third party H.323 or analog), the table shows as many rows as there are currently calls, or a single row if the phone is idle. The following appears for a telephone with call appearances:

• Button Number
  The number associated with the button on the telephone, if applicable.
• Button Type
  Call, Line, Bridged or Cover Appearance button, if applicable.

• Call Ref
  Call reference, assigned by the system and associated with the line in use. When a trace is in progress, any calls on the trunk will show (i) next to the Call Ref. If you select Call Details while a trace is in progress, the screen remains unchanged and a pop-up window appears which contains details about the selected call. The pop-up shows the state of the call at the time of selection and does not update. See Trace .
• Current State
  The current state of the call associated with the button. See Call States .
• Time in State
  Reset to zero each time there is a state change.

• Caller ID or Dialed Digits
  The information displayed depends on the call direction.

• Incoming Calls
  The Caller ID name and number. System Status displays None if the system received no caller ID.
• Outgoing Calls
  The digits sent to the central office.

• Other Party on Call
  Contains one of the following:

• Direction of Call
  Displays the call as either Incoming or Outgoing .

Buttons

The following buttons can appear on this screen:

• Back
  Returns to the previous screen.

• Call Details
  Displays call details for the selected call, trunk or trunk channel.

• Clear Dynamic Location
  Third-party applications can use the system's location API to dynamically set an extension's location. This button clears the dynamic location information currently held for the extension.

• Reregister
  This option can be used to force Avaya H.323 IP phones to reregister without restarting.

• Restart
  This option can be used to force Avaya H.323 IP phones to restart. When the phone restarts, they checking their current firmware against that available on the configured file server. We recommend that only small groups of up to 15 phones restart at any time. Attempting to restart larger numbers of phones can cause System Status to appear to frozen.

• Resume
  Resumes updating screen in real time. When pressed, the button label and function changes to Pause .

• Pause
  Stops the screen from updating. The button label and function changes to Resume when the screen is paused.

• Ping
  Perform a Ping action from the selected interface (system, line or extension) and display the results. See Ping .

• Print...
  Prints all information available in the current screen (including any information currently scrolled off).

• Trace
  Starts a trace of the rows selected. System Status displays a trace for each call associated with the selected trunk or extension. See Trace .

• Trace All
  Starts a trace for the whole trunk group or extension. System Status displays a trace for all calls associated with the trunk or extension. See Trace .

• Save As...
  Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.

• Unsubscribe
  Force an IP DECT extension to unsubscribe.