This type of trace is useful when a customer reports disconnected calls. The following example shows an outgoing call on an analog line where the external party disconnects the call.

1. Extension 210 dials 8123456789 .
2. The trace shows Extension = 210, Digit dialed, digit = 8 .
3. The system matches the dialed 8, to the system shortcode 8N.
4. The system seizes analog line 4 and dials 123456789 .
5. The trace shows that external party disconnecting the call.
6. The system disconnects the internal user.

Notes

• Extension 210 is the 'Originator' of the call, the extension dialed out and the outside party is the 'Destination End'.
• The trace does not display what occurs to digits collected after extension 210 dials 8.
• The trace does not display calls answered on analog lines.