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This type of trace is useful when a customer reports disconnected calls. The following example shows an outgoing call on an analog line where the external party disconnects the call.
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Extension 210 dials
8123456789
.
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The trace shows
Extension = 210, Digit dialed, digit = 8
.
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The system matches the dialed 8, to the system shortcode 8N.
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The system seizes analog line 4 and dials
123456789
.
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The trace shows that external party disconnecting the call.
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The system disconnects the internal user.
Notes
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Extension 210 is the 'Originator' of the call, the extension dialed out and the outside party is the 'Destination End'.
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The trace does not display what occurs to digits collected after extension 210 dials 8.
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The trace does not display calls answered on analog lines.
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