Call Disconnected by Outside Caller

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This type of trace is useful when a customer reports disconnected calls. The following example shows an outgoing call on an analog line where the external party disconnects the call.

outgoingdisconnectedoutside

  1. Extension 210 dials 8123456789 .
  2. The trace shows Extension = 210, Digit dialed, digit = 8 .
  3. The system matches the dialed 8, to the system shortcode 8N.
  4. The system seizes analog line 4 and dials 123456789 .
  5. The trace shows that external party disconnecting the call.
  6. The system disconnects the internal user.

 

Notes

  • Extension 210 is the 'Originator' of the call, the extension dialed out and the outside party is the 'Destination End'.
  • The trace does not display what occurs to digits collected after extension 210 dials 8.
  • The trace does not display calls answered on analog lines.

 

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(disconnectbyousidecaller.htm)
Last Modified: 24/05/2013