|
You can access the Call Details screen using the following method:
-
Select a current call in the
Active Calls
screen.
-
Click
Extensions
and then click the relevant extension.
-
Click
System
and then
Control Unit
and double-click a line.
Information Displayed
-
Call Ref
Call reference assigned by the system and associated with the line in use.
-
Call Length
Total length of the call.
-
For further details see the following sections:
-
Trace Output
The bottom section of the screen contains trace information and a scroll bar, enabling you to view the trace. Tracing enables you to view details of specific calls and is useful for problem solving. For more information, see
Tracing
.
Notes
-
The names shown for voicemail destinations are those supplied by the system to voicemail during connection. The information does not update for any subsequent changes, for example logging in to another mailbox.
-
A call that is both alerting/queuing and listening to an announcement will indicate information about both.
Buttons
The following buttons can appear on this screen:
-
Trace Clear
Clears the trace and continues tracing.
-
Pause
Stops the screen from updating. The button label and function changes to
Resume
when the screen is paused.
-
Resume
Resumes updating screen in real time. When pressed, the button label and function changes to
Pause
.
-
Back
Returns to the previous screen.
-
Disconnect
Clears the current call. The button cannot stop alerting calls on Loop Start, T1 Loop Start and T1 Ground Start lines.
-
Print...
Prints all information available in the current screen (including any information currently scrolled off).
-
Save As...
Saves the information shown on the screen to a text file (TXT or CSV). You can only save trace screens as CSV text files.
|