Call Target/Routing Information

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  • RTP Connection Type (if applicable)
    DirectMedia , RTPRelay or VCM .
  • Shortcode Matched (if applicable)
    This value is shown if the call was originally targeted to a shortcode. It shows the shortcode matched, the short code feature and the short code type (eg. system, user, etc).
  • Original Target (if applicable)
    This value indicates the type of the original call target followed by specific details of the target. For example:
  • Destination is a User
    The text Extn followed by the user name or extension number.
  • Destination is a Hunt Group
    The text Group followed the hunt group name or extension number.
  • Destination is an embedded Automated Attendant
    The text Automated Attendant followed by the auto attendant number.
  • Call Recording
    Indicates whether call recording is in progress.
  • Call Redirected to a Twin
    Indicates whether the call used twinning.
  • Call Routed Across SCN Trunk
    Yes or No. Set to Yes only when the call becomes connected.
  • Retargeting Count
    The number of times the system retargeted the call. Retargeting means that the current destination stops alerting and system sends the call to a new destination.
  • Transfer Count (if appropriate)
    The number of times a call has been transferred.
  • Redirecting Station (if appropriate)
    The station from which a call was re-directed on Forwarding, Follow Me, coverage or twinning.

 

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(calls_call_target_information.htm)
Last Modified: 19/01/2017