Call States (Extension)

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State

Extension

Idle

There is no call or call attempt on this extension or button.

Connected

The port has a connected call..

Held

The call is on hold. This could be the result of pressing the Hold button, or a flash hook.

Held for Transfer/Conference

The call is on hold pending transfer or a conference.

Parked

The user or system has parked the call.

Seized

The system has seized a port for the call but the call is not yet connected. The user has not dialed any digits.

Dialling

The system has seized a port for the call but the call is not yet connected. The user has dialed at least one digit.

WrapUp

The user on this port is in the wrap-up state.

In Use Elsewhere

This means that another person is active on a call using an associated button.

On Hold Elsewhere

This means that another person has placed a call on hold using an associated button.

In Use Inaccessible

For call and bridged appearance buttons:

  • The button is associated with a logged out user.
  • The oldest internal user on the call has Cannot Be Intruded active.
  • The button has no LEDs.

For line appearance buttons:

  • The oldest internal user on the call has Cannot Be Intruded active.
  • The associated line is o ut of service .

Alerting

When a call is visually or audibly alerting on a telephone.

Ringback*

For outgoing calls, this is the state after the user has completed dialling and is listening to ringback.

Call Listen

Indicates the call is listening to this extension

Paging

Indicates one or more output points of a paging call.

Recording

The system is recording the call.

Hold Reminder

The system is alerting the extension with a held call reminder.

Park Reminder

The system is alerting the extension with a parked call reminder.

Transfer Return

The system is alerting the extension with a transfer return.

Voicemail Ringback

The system is alerting the extension with a voicemail ringback.

Auto Callback

The system is alerting the extension with a callback call.

Held at Central Office

For European ISDN lines, the central office has the call on hold. It frees the B-channel which returns to idle in System Status.

Holding

Indicates that the other party on the call is in one of the Held states: Held, Held for Transfer, Held for Conference, Held at Central Office, Hold Reminder.

Connected Blind

Indicates that this end of the call is connected and that the other party on the call is alerting with either a blind transferred call or a transfer return.

Queuing

Indicates that the system has queued the call for a hunt group. While queued, the call does not alert at any extension.

Alerting Announcement

Indicates that the call is alerting at one or more extensions or trunks and also currently connected to voicemail for a queuing announcement.

Queuing Announcement

Indicates a queued call connected to voicemail for a queuing announcement.

Connected Announcement

Indicates a connected call listening to a queuing announcement.

Number Unobtainable

The call failed or cleared because the target was unobtainable.

Busy

The call failed or cleared because the target was busy.

Disconnected

The call failed or cleared because the target disconnected the call.

When a call is alerting, one end is in the alerting state while the other is in the ringback state. From the view of the system, Ringback and Incoming Alerting are equivalent states. Similarly, Alerting and Outgoing Alerting are equivalent states.

The Trunk Summary and Extension Status screens show the direction of each call. Trunks show the as outgoing if the system initiated the call and incoming if the central office or network initiated the call. Extensions show the call as outgoing if the extension initiated the call and incoming if another party initiated the call.

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(calls_call_status.htm)
Last Modified: 29/08/2014