Call States (Extension)

State	Extension
Idle	There is no call or call attempt on this extension or button.
Connected	The port has a connected call..
Held	The call is on hold. This could be the result of pressing the Hold button, or a flash hook.
Held for Transfer/Conference	The call is on hold pending transfer or a conference.
Parked	The user or system has parked the call.
Seized	The system has seized a port for the call but the call is not yet connected. The user has not dialed any digits.
Dialling	The system has seized a port for the call but the call is not yet connected. The user has dialed at least one digit.
WrapUp	The user on this port is in the wrap-up state.
In Use Elsewhere	This means that another person is active on a call using an associated button.
On Hold Elsewhere	This means that another person has placed a call on hold using an associated button.
In Use Inaccessible	For call and bridged appearance buttons: The button is associated with a logged out user. The oldest internal user on the call has Cannot Be Intruded active. The button has no LEDs. For line appearance buttons: The oldest internal user on the call has Cannot Be Intruded active. The associated line is o ut of service .
Alerting	When a call is visually or audibly alerting on a telephone.
Ringback*	For outgoing calls, this is the state after the user has completed dialling and is listening to ringback.
Call Listen	Indicates the call is listening to this extension
Paging	Indicates one or more output points of a paging call.
Recording	The system is recording the call.
Hold Reminder	The system is alerting the extension with a held call reminder.
Park Reminder	The system is alerting the extension with a parked call reminder.
Transfer Return	The system is alerting the extension with a transfer return.
Voicemail Ringback	The system is alerting the extension with a voicemail ringback.
Auto Callback	The system is alerting the extension with a callback call.
Held at Central Office	For European ISDN lines, the central office has the call on hold. It frees the B-channel which returns to idle in System Status.
Holding	Indicates that the other party on the call is in one of the Held states: Held, Held for Transfer, Held for Conference, Held at Central Office, Hold Reminder.
Connected Blind	Indicates that this end of the call is connected and that the other party on the call is alerting with either a blind transferred call or a transfer return.
Queuing	Indicates that the system has queued the call for a hunt group. While queued, the call does not alert at any extension.
Alerting Announcement	Indicates that the call is alerting at one or more extensions or trunks and also currently connected to voicemail for a queuing announcement.
Queuing Announcement	Indicates a queued call connected to voicemail for a queuing announcement.
Connected Announcement	Indicates a connected call listening to a queuing announcement.
Number Unobtainable	The call failed or cleared because the target was unobtainable.
Busy	The call failed or cleared because the target was busy.
Disconnected	The call failed or cleared because the target disconnected the call.

When a call is alerting, one end is in the alerting state while the other is in the ringback state. From the view of the system, Ringback and Incoming Alerting are equivalent states. Similarly, Alerting and Outgoing Alerting are equivalent states.

The Trunk Summary and Extension Status screens show the direction of each call. Trunks show the as outgoing if the system initiated the call and incoming if the central office or network initiated the call. Extensions show the call as outgoing if the extension initiated the call and incoming if another party initiated the call.