Callback and Returning Calls

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For these types of call, System Status reports the following as the call originator:

Call Type

Originator

Transfer Return

Transferee

Hold Reminder

The party who was the originator before initiating hold.

Park Reminder

The park slot. The reminder is a new call. If the reminded party picks this call up, parked and new calls will combine in the same way as a transfer completion.

Automatic Callback*

The party that requested the callback.

Voicemail Ringback

The party receiving the callback.

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(calls_call_back_and_returning_calls.htm)
Last Modified: 29/08/2014