Active Calls

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The Active Calls screen provides a summary of all the calls in the system. From the navigation panel, click Active Calls:

activecalls

Information Displayed

  • Call Ref
    Call reference for incoming trunks, assigned by the system and associated with the line in use.
  • Call Length
    Total length of the call.
  • Originator End Party
    Trunk or 'Currently At' information. See Call Details .
  • Current State
    The originator's current state. See Call States .
  • Time in State
    The originator's time in state. Reset to zero every time there is a state change.
  • Incoming Caller ID
    The caller name and number.
  • Destination End Party
    Trunk or 'Currently At' information. See Call Details .
  • Current State
    The destination's current state. See Call States .
  • Time in State
    The destination's time in state. Reset to zero every time there is a state change.
  • Connected Caller ID
    For outgoing trunks only. The connected caller name and number.

Buttons

The following buttons can appear on this screen:

  • Pause
    Stops the screen from updating. The button label and function changes to Resume when the screen is paused.
  • Resume
    Resumes updating screen in real time. When pressed, the button label and function changes to Pause .
  • Disconnect
    Clears the current call. The button cannot stop alerting calls on Loop Start, T1 Loop Start and T1 Ground Start lines.
  • Call Details
    Displays call details for the selected call, trunk or trunk channel.
  • Abandoned Calls
    The Active Calls screen splits to display a list of incoming calls on a trunk where the caller disconnected before the call was first answered.

 

 

© 2017 AVAYA
15-601758 Issue 12.a.-
06:56, 21 April 2017
(active_calls.htm)
Last Modified: 15/10/2015