|
The Active Calls screen provides a summary of all the calls in the system. From the navigation panel, click Active Calls:
Information Displayed
-
Call Ref
Call reference for incoming trunks, assigned by the system and associated with the line in use.
-
Call Length
Total length of the call.
-
Originator End Party
Trunk or 'Currently At' information. See
Call Details
.
-
Current State
The originator's current state. See
Call States
.
-
Time in State
The originator's time in state. Reset to zero every time there is a state change.
-
Incoming Caller ID
The caller name and number.
-
Destination End Party
Trunk or 'Currently At' information. See
Call Details
.
-
Current State
The destination's current state. See
Call States
.
-
Time in State
The destination's time in state. Reset to zero every time there is a state change.
-
Connected Caller ID
For outgoing trunks only. The connected caller name and number.
Buttons
The following buttons can appear on this screen:
-
Pause
Stops the screen from updating. The button label and function changes to
Resume
when the screen is paused.
-
Resume
Resumes updating screen in real time. When pressed, the button label and function changes to
Pause
.
-
Disconnect
Clears the current call. The button cannot stop alerting calls on Loop Start, T1 Loop Start and T1 Ground Start lines.
-
Call Details
Displays
call details
for the selected call, trunk or trunk channel.
-
Abandoned Calls
The Active Calls screen splits to display a list of incoming calls on a trunk where the caller disconnected before the call was first answered.
|