Clicking the Abandoned Calls button whilst viewing the Active Calls screen, splits the screen to include a list of abandoned calls below the list of active calls. The abandoned calls table lists incoming calls where the caller disconnected before any answer.

Information Displayed

The following information appears for abandoned calls that occur after clicking the Abandoned Calls button.

• Date and Time
  Date and time the call started.
• From Trunk
  The line/channel information about the calling party.
• Incoming Caller ID
  The name and/or number as shown in the Active Calls list.
• Incoming DID
  The number as displayed in the Call Details screen. See Call Details .
• Ringing/Queuing At
  The alerting parties (if any) on the call at the time of disconnection. Otherwise (if the call was in a queue), the hunt group name.
• Wait
  The call duration until disconnection occurred.

Buttons

The following buttons can appear on this screen:

• Pause
  Stops the screen from updating. The button label and function changes to Resume when the screen is paused.

• Resume
  Resumes updating screen in real time. When pressed, the button label and function changes to Pause .

• Disconnect
  Clears the current call. The button cannot stop alerting calls on Loop Start, T1 Loop Start and T1 Ground Start lines.

• Call Details
  Displays call details for the selected call, trunk or trunk channel.

• Clear Abandoned Calls
  Clears the list of all abandoned calls. This updates the date and time and enables the logging of further abandoned calls.