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Clicking the Abandoned Calls button whilst viewing the
Active Calls
screen, splits the screen to include a list of abandoned calls below the list of active calls. The abandoned calls table lists incoming calls where the caller disconnected before any answer.
Information Displayed
The following information appears for abandoned calls that occur after clicking the
Abandoned Calls
button.
-
Date and Time
Date and time the call started.
-
From Trunk
The line/channel information about the calling party.
-
Incoming Caller ID
The name and/or number as shown in the Active Calls list.
-
Incoming DID
The number as displayed in the Call Details screen. See
Call Details
.
-
Ringing/Queuing At
The alerting parties (if any) on the call at the time of disconnection. Otherwise (if the call was in a queue), the hunt group name.
-
Wait
The call duration until disconnection occurred.
Buttons
The following buttons can appear on this screen:
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Pause
Stops the screen from updating. The button label and function changes to
Resume
when the screen is paused.
-
Resume
Resumes updating screen in real time. When pressed, the button label and function changes to
Pause
.
-
Disconnect
Clears the current call. The button cannot stop alerting calls on Loop Start, T1 Loop Start and T1 Ground Start lines.
-
Call Details
Displays
call details
for the selected call, trunk or trunk channel.
-
Clear Abandoned Calls
Clears the list of all abandoned calls. This updates the date and time and enables the logging of further abandoned calls.
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